![]() The video must include:Clear visual of the item in questionThe box it was packaged inShipping label on the box All of the following are necessary for the claim to be considered: Photos must be submitted to DOA claims sent via Facebook and Instagram are not valid. Photos must be taken from 2 different angles Item must be SEALED in its original packaging and still be on the original frag plug. Photos MUST be clear.All blue photos are not accepted. Send a CLEAR 20 second video. Send two CLEAR photos of the coral WITHIN 1 hour of arrival time (as noted by the first delivery attempt). In the rare circumstance you receive a coral that is Dead On Arrival (DOA) you must do the following: This reverses itself once the coral is placed in an aquarium. Some species such as Hammers, Torches, Frogspawn, and other similar corals can pull their tissue into their skeleton during shipping. To have your package held at your local shipping facility, please make a note when paying the invoice, or email us immediately after you make your purchase. If you select this option, we require pick-up within 2 hrs of arrival. Most packages are available for pick by 10:30 AM. This prevents specimens from exposure to the heat or cold and riding around in a delivery truck. We recommend having the shipping facility hold your order for pickup. ![]() If we see there will be extreme weather or other circumstances that will create poor shipping conditions we may request to cancel or delay a shipment. We use specially designed packaging to ensure livestock arrives in optimal condition. If you have a special delivery request, it should be noted on the invoice or by sending us an email.Īll corals purchased online are guaranteed alive on arrival. Orders are packaged and shipped as they are received and you will be contacted regarding your shipment. Orders are shipped overnight, Monday-Thursday. If something changes with a specimen that is in your order between the time you order and when the coral is shipped out, we will contact you to discuss your options. Coral Vault only ships out healthy and pest-free specimens.
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